Terms of Service

The Service is operated by Triforce(“we”, “us”). Our 24/7 mission control can be reached at 00 800 TRI FORCE or dispatch@triforce.flights.

Triforce is not a substitute for 911, 112, or your local emergency services number. In a life-threatening emergency, call your local emergency number first. The Service helps you request medical and charter air transport. Even our 24/7 hotline is operated by trained dispatchers, not first responders, and assumes the patient is already under appropriate ground-based medical care.

You must be 18 or older to create an account. You may create an account on behalf of a hospital, insurer, family, or organisation provided you are authorised to do so. You are responsible for the activity that happens under your account, and for keeping the email address attached to it secure (since magic-link sign-in is delivered there).

You can delete your account at any time from /account.

Submitting a request through the Service is a request — not a contract. A binding agreement to fly is formed only when we issue a written quote, you accept it, and (where applicable) payment terms are met. We reserve the right to decline any request, including for safety, regulatory, weather, equipment, crew availability, or medical-suitability reasons.

Quoted prices are valid for the period stated on the quote and may change if the trip parameters change.

You agree not to:

• Use the Service to transport contraband or violate any applicable law.
• Submit information you know to be false, including patient details that could compromise crew or aircraft safety.
• Probe, scan, scrape, or test the vulnerability of the Service except through a coordinated disclosure with us.
• Reverse engineer, copy, or resell the Service.
• Misrepresent your identity, role, or authority to act on behalf of an organisation.

Air-medical transport is inherently risk-bearing. While we operate to rigorous medical and aviation standards, you acknowledge that outcomes depend on patient condition, weather, airspace, and crew and aircraft availability. The Service is provided as a tool; clinical decisions remain with the treating medical team. Information shown through the Service (ETAs, status, route) is best-available and not a guarantee.

Charter payments are processed by Stripe under their own terms. Air ambulance billing is typically handled directly with the payer (insurer, hospital, or family) outside the Service.

The Service, including the Triforce marks, logos, designs, and underlying software, is owned by us or licensed to us. We grant you a limited, revocable, non-exclusive licence to use the Service for its intended purpose. All rights not expressly granted are reserved.

Our handling of personal information is described in the Privacy Policy, which is incorporated by reference.

The Service is provided as is and as available. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or in connection with the Service. Our aggregate liability for any claim arising out of these Terms or the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months preceding the claim, or (b) one hundred US dollars (USD 100). The provision of the underlying flight services themselves is governed by separate operating agreements that may carry different limits.

You agree to defend, indemnify, and hold harmless Triforce from any claim arising out of your breach of these Terms, your misuse of the Service, or information you submit that is inaccurate or unlawful.

You may stop using the Service or delete your account at any time. We may suspend or terminate your access for breach of these Terms, for safety, or for compliance with law. Sections that by their nature should survive termination will survive (including IP, disclaimers, limitation of liability, and indemnification).

If you obtained our app from the Apple App Store, you acknowledge:

• These Terms are between you and Triforce, not Apple. Apple is not responsible for the app or its content.
• Your licence to the app is restricted to use on Apple-branded products you own or control, per the App Store usage rules.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, who will refund the purchase price; Apple will have no other warranty obligation.
• Triforce is solely responsible for product claims, statutory or otherwise.
• Triforce is solely responsible for any third-party intellectual-property claims relating to the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

We may update these Terms from time to time. Material changes will be notified by email to active accounts and posted at /terms. Continued use after the effective date constitutes acceptance.

Questions about these Terms: dispatch@triforce.flights.