1. Call your local emergency number first
If someone is in immediate, life-threatening danger, call your local emergency number (911 in the United States, 112 in the European Union, or the equivalent in your country) before contacting Triforce. Ground emergency services are best placed to stabilise a patient and coordinate transport to an appropriate facility. Air-medical transport is typically a tool for inter-facility transfer or long-distance evacuation once initial care is established.
2. Triforce hotline
Our 24/7 hotline (00 800 TRI FORCE) is operated by trained dispatchers, not first responders. They can coordinate aircraft and medical crew, liaise with hospitals and insurers, and start a mission record. They do not provide medical advice.
3. Information shown in the app
Aircraft specifications, mission summaries, ETAs, status updates, fleet capabilities, and case-study material shown in the app are for informational purposes only and are not a guarantee of availability or outcome. Clinical decisions are made by the treating medical team and our medical director, not by the app.
4. Patient information you submit
We deliberately collect only the minimum patient information needed to triage a request (age band, mobility, ICU/isolation requirements, short condition summary). Detailed medical records should be exchanged with our medical director through the secure channel they provide, not through the public request form.
5. Aviation & weather
All flights are subject to weather, airspace, crew duty limits, aircraft availability, and the captain’s safety judgement. We may delay, divert, or decline a flight at any time when safety requires it. Status indicators in the app are best-available and may change without notice.
6. Where to go from here
- Contact dispatch for an active mission or non-emergency question.
- Start an air-ambulance request for a planned transfer.
- Privacy Policy · Terms of Service.